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Vacation Rentals of the Desert (VROD) COVID-19 Protocols & Disclaimer

Schools, and Homes Reducing the risk of exposure to COVID-19 by cleaning and disinfection is an important part of reopening public spaces that will require careful planning. Every person has been called upon to slow the spread of the virus through social distancing and preventative hygiene, such as frequently washing your hands and wearing face coverings. Everyone also has a role in making sure our communities are as safe as possible to reopen and remain open.

VROD Office & Staff – In an attempt to provide a safe and healthy working place for our employees and assure safe properties for our rental guests, the following rules will be effective immediately.

The VROD office door will be kept locked with a sign to “Please Knock” for entry and a requirement to wear a mask.  Employees will be required to put on a mask and provide a mask for those coming into the office, if needed.  The front counter will have hand sanitizer available and the areas that the visitor touched, will be cleaned and disinfected by an employee after visitor has departed.  If possible, set up appointments with visitors.

We ask all employees, contractors and visitors, to not come to the VROD office if you are NOT feeling 100% or have come in contact with anyone who is ill.  An appointment can be rescheduled for a later date or a meeting by phone can be arranged.

In accordance with CDC recommendations, the VROD office will enforce the following:  social distancing (specifically, staying 6 feet away from others when you must go into a shared space), frequently washing hands or use  of alcohol-based (at least 60% alcohol) hand sanitizer when soap and water are not available, wearing cloth face coverings, avoiding touching eyes, nose, and mouth, staying home when sick, cleaning and disinfecting frequently touched objects and surfaces such as: door handles, desks, phones, computer keypads, light switches, and faucets.

VROD will disinfect toilet seat, flush handle and sink after each use. 

Rental guests will be met by VROD staff at property upon arrival or where permitted by city regulations, given keyless lock codes or lockbox codes, with the intent to limit physical interactions between rental guest and VROD personnel.  When meeting rental guests at properties, VROD staff member will be required to wear a mask during their visit, and guests will be asked to wear a mask.  VROD employee will carry additional masks for rental guests, in the event they do not have their own.

VROD staff will not enter the property to do inspections at rental property for a minimum of three hours after occupants depart. 

There will be a minimum of 24 hours between renters.  No back to back rentals at this time.

Rental Guest Recommendations - Staying healthy and mitigating the risk of contracting COVID-19 will require everyone’s cooperation.  We urge rental guests to protect themselves and exercise social responsibility for the safety of all people in our desert communities.  Maintain at least six feet social distancing from others when possible.  Wear a mask, particularly in populated and public areas.  Wash your hands using soap and water for at least twenty seconds as frequently as possible.  Carry hand sanitizer and use it frequently. Do not touch your face.  During your stay, regularly clean and wipe down high-touch surfaces.  Clean and wipe down personal items such as phones and wallets, and clean areas inside of your vehicles, such as steering wheels and door handles.  Avoid contact with others who are sick.  If you feel sick, isolate yourself from others and seek medical attention.

In addition to the above recommendations, all rental guests must keep themselves informed of the latest state, city and gated community rules and guidelines and keep in full compliance with these, during their stay.  i.e. pool, golf, parks restrictions and limitations, and other rules and guidelines in the vacation property’s immediate common and public areas.

Parties or large gatherings are not permitted in or around VROD managed properties at this time. 

Maintenance & Staff Assistance - If maintenance or staff assistance is needed by the rental guest, a firm day and time will be set and VROD maintenance contractors or staff will be required to wear a mask and ask the same of the rental guests.   VROD maintenance contractors or staff will be required to clean and disinfect the area(s) they were working in.  When possible, it is best that the guest NOT be present during repairs, and during cleans, guest will be required to vacate the property.

Enhanced Cleaning Protocol - Vacation Rentals of the Desert contracts with Crown Concierge for all cleaning and concierge services.  Building on the present high standard of housecleaning and sanitation, the following are the enhanced cleaning protocols that are being followed until further notice. 

  • Mid-Stay cleans will be available only if the rental guests vacate the property while it is being cleaned – NO EXCEPTION
  • Cleaning personal will not enter the property for a minimum of three hours after occupants depart. 
  • Crown Concierge is following CDC guidelines for cleaning each property. They are using the recommended Lysol and Clorox products for cleaning and sanitizing with extra disinfection of high touch areas which include telephones, light switches, door handles, countertops, drawer pulls, toilet handles, sink faucets/handles, dining and living room seating, computer station areas.
  • All bedding, including the top bedspread or coverlet, will be washed during each clean and sprayed with fabric-safe Lysol disinfectant after beds have been made up.  All fabric furniture will be vacuumed and sprayed with fabric-safe Lysol disinfectant.

From the CDC on Reopening Guidance for Cleaning and Disinfecting Public Spaces, Workplaces, Businesses,

  • All food products will be thrown away when a departure clean is performed. This includes refrigerated and pantry items, as well as spices and oils.

Disclaimer - Vacation Rentals of the Desert has implemented various preventive measures and protocols aimed to reduce the risk of the spread of COVID-19 among our rental guests, homeowners, vendors, and employees.  However, we do not guarantee or warrant against the risk of infection.  None of the information and recommendations provided above is intended to be medical advice.  This Notice and Disclaimer is intended as a warning to our guests of the risk of contracting COVID-19, a disclaimer of our liability and the liability of our homeowners associated therewith, and an explanation of some of the things we’re doing to mitigate the risk of the spread of COVID-19, as well as some of the things we believe our rental guests can do to help keep themselves, fellow citizens and our desert communities safe.  Rental guests must recognize that COVID-19 is a highly contagious virus and is believed to spread from person-to-person or by touching infected surfaces or objects, then touching their mouth, nose or eyes.  Rental guests must recognize that there is always the risk they may contract COVID-19 while staying at one of our properties, visiting businesses, stores, restaurants or any public areas.


Vacation Rentals of the Desert Management