Vacation Rentals of the Desert: Guest Information
Our friendly and knowledgeable staff provides honest representation of all of our properties with full descriptions and pictures to assist you with your selection. Criteria such as size, location, patio views, decor and amenities are accurately described so there are no unpleasant surprises when you arrive. We do our best to assure that every property offers a relaxing, comfortable, well-maintained and visually appealing environment and enforce a strict minimum requirement and necessity policy.
Each condominium will be cleaned just prior to your arrival and stocked with a minimum of paper supplies for your convenience. It will be necessary for you to supply any additional needs you may have for the duration of your stay. If you are not pleased with the cleanliness of the property upon your arrival, immediately contact our office and we will send a housekeeper to correct the oversight as quickly as possible. We guarantee all of our cleaning!
In case of a property related emergency, Vacation Rentals of the Desert has a staff member on call 24 hours day. Help is only a phone call away!
Treat Yourself... You're On Vacation!
Call ahead... have a chilled bottle of champagne or bouquet of flowers waiting upon your arrival or groceries can be purchased, delivered and put away.
We are also happy to offer our guests 24-hour concierge service. Crown Concierge can help you create a vacation of a lifetime! Take the stress and worries out of vacation planning. A few of the many services include:
Airline Reservations & Tickets
|Daily or Scheduled Maid Service
Restaurant and Theater Reservations
Tour and Itinerary Planning
|Airport and Luggage Assistance
What You Should Know
Rental Fees: Each property is priced based on location, amenities, up-grades and competitive market analysis. A vacation rental professional can give you details on prices, security deposits, transient occupancy tax, etc. or you can find these details on each individual web listing.
Availability: Please call us if you don't find a suitable property listed. Vacation Rentals of the Desert has many listings that do not appear on our web site. If you find the perfect property but the calendar shows that it is unavailable for your vacation dates, please call our office. Many times dates may be blocked for owner's use and the owner may be flexible or possibly we can help you find a comparable property. Vacation Rentals of the Desert also has an expanded network of professionals throughout the desert to assist our clients in finding their perfect vacation home.
Deposits & Rental Fees: The security deposit and an executed rental contract must be received by Vacation Rentals of the Desert within 10 days of placing your reservation for your reservation to be confirmed. The balance of the rental fees are due in full 60 days prior to arrival. Payments can be made by check, money order, Visa, MasterCard or Discover Card.
Security Deposit and Refund: Security deposits are held for possible property damages. From your deposit, a nominal fee of Fifty dollars ($50) a damage waiver is provided. This protection will provide you with the assurance that damage which is caused inadvertently by you or a travel companion will be covered up to a maximum limit of Three thousand dollars ($3,000) eliminating the worry of how much of the security deposit you will receive back. Security Deposits are returned 30 to 45 days from departure.
Cancellation: Rental Fees are non-refundable if cancellation is made 60 days or less prior to your arrival date unless the property can be re-rented. Vacation Rentals of the Desert will do their best to re-rent property. In the event the property is re-rented, Tenant will receive all rental monies collected less $50 damage waiver fee and a $100 cancellation fee. Vacation Rentals of the Desert suggests that you purchase Travel Guard Travel Insurance for protection against last minute emergency cancellations.
Travel Guard Travel Insurance - Why You Need to Buy: How many of us could afford to lose the non-refundable part of our trip if something unexpected happened? Your vacation investment is protected when you buy Travel Guard Travel Insurance, which provides coverage for trip cancellation, delay and interruption. Vacation Rentals of the Desert has partnered with Travel Guard to provide you with this important insurance and we highly recommend that you purchase the protection to safeguard against the unexpected.
We all want the trip we've planned to be the vacation of our dreams. No one wants that dream to turn into a nightmare, but unexpected events can happen! Troubles can occur when you least anticipate them, illness, medical emergencies, delayed flights, snow storms and other severe weather; forcing you to cancel or interrupt your trip, lose your vacation investment and incur unplanned expenses.
Coverage Questions? Call Travel Guard at (877) 249-5376
To Speak to a Vacation Rental Professional please call:
(760) 324-3456 or toll free (877) 324-6789
Via e-mail: [email protected]
Our Office Hours are 9 a.m. to 5 p.m. Monday through Saturday
We are closed Sundays and all major holidays
After hours call our office... Voice mail will give the current emergency phone number.